Terms and Conditions

Last updated: July 19, 2026

These Terms and Conditions govern your use of the Dr. Ahmed El Ezaby Pharmacies website and your purchase of products through it. By using the website or placing an order, you agree to these terms.

Products and health information

We aim to keep product descriptions, images, prices, and availability accurate. Website content is provided for general information and does not replace advice from a doctor or pharmacist. Always follow the product instructions and seek professional advice when needed.

Orders and availability

Submitting an order does not guarantee acceptance. We may contact you to confirm details, availability, delivery information, or a suitable alternative. We may cancel an item that is unavailable and refund any amount paid for it.

Prices and payment

Prices are displayed in Egyptian pounds unless stated otherwise. The total shown at checkout includes the applicable product charges and any displayed delivery fees. Payment is processed using the methods available at checkout.

Delivery

Estimated delivery times are provided as a guide and may vary due to location, product availability, demand, or circumstances outside our reasonable control. Customers are responsible for providing complete and accurate delivery details.

Returns and refunds

Eligible returns and refunds are handled according to our Refund and Returns Policy. Certain healthcare, refrigerated, personal care, cosmetic, and baby products may not be returnable after opening for health and safety reasons.

Accounts and acceptable use

You are responsible for keeping your account details secure and for all activity performed through your account. You must not misuse the website, attempt unauthorized access, interfere with its operation, or use it for unlawful purposes.

Intellectual property

The website content, branding, graphics, and design are owned by or licensed to Dr. Ahmed El Ezaby Pharmacies and may not be copied or used without permission, except as permitted by law.

Liability

Nothing in these terms limits rights that cannot legally be limited. To the extent permitted by law, we are not responsible for indirect losses resulting from misuse of the website or failure to follow professional medical advice.

Changes to these terms

We may update these terms when our services, legal requirements, or website features change. The latest version published on this page will apply from its stated update date.

Contact us

For questions about these terms, contact us at info@drahmedelezaby.com or +201012532379.